Privacy Policy

At Why The Pain, we are committed to safeguarding your personal data in compliance with Singapore’s Personal Data Protection Act (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your information when you engage with our services, including our website, programs, and other interactions.

1. Collection of Personal Data
We collect personal data essential for delivering our services, which may include:

• Name

• Contact information (email address, phone number, mailing address)

• Payment details

• Additional information you voluntarily provide (e.g., for coaching or consultation services)

Personal data is collected through various channels, such as when you book a session, complete a form, subscribe to our communications, or interact with us online.

2. Use of Personal Data
We use your personal data to:

• Provide and deliver our services, including coaching sessions, courses, and digital content

• Communicate with you regarding bookings, updates, or inquiries

• Process payments and manage financial transactions

• Tailor your experience based on feedback and preferences

• Send you newsletters or promotional updates if you have opted in

We will not use your personal data for any other purposes without your consent unless required by law.

3. Disclosure of Personal Data
We do not sell, rent, or trade your personal data. However, we may share your data with trusted third parties under strict confidentiality, including:

• Payment processors to complete transactions

• Service providers (e.g., email service platforms or logistics companies) necessary for service delivery

• Regulatory authorities if legally required

All third parties we work with are bound to uphold strict standards of data protection.

4. Protection of Personal Data
We take reasonable precautions to secure your personal data against unauthorized access, alteration, or disclosure. This includes the use of secure servers, encryption protocols for payments, and other industry-standard safeguards.

5. Retention of Personal Data
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request that we delete or anonymize your data once it is no longer needed, subject to legal obligations.

6. Your Rights
You have the right to:

• Access your personal data

• Correct or update your information

• Withdraw your consent at any time

• Request the deletion of your data (subject to legal and regulatory requirements)

To exercise these rights, please contact us, and we will respond within a reasonable timeframe.

7. Changes to This Privacy Policy
We may revise this policy periodically to reflect changes in regulations or our practices. Updates will be posted on our website, and we encourage you to review this policy regularly.

8. Contact Us
If you have any questions or concerns about our privacy practices, please reach out to us at hello@whythepain.com.